Consumer's Right of Withdrawal

The Consumer has the right to withdraw from a distance contract within 14 days from the date the goods come into the physical possession of the Consumer, without giving any reason and without incurring additional costs, except for the direct costs of returning the goods, in accordance with the Consumer Protection Act.

The withdrawal period begins on the day when the Consumer or a third party designated by the Consumer (other than the carrier) takes physical possession of the goods.

The Consumer exercises the right of withdrawal by submitting a completed Withdrawal Form to the Merchant.

• [Download Contract Withdrawal Statement Form]

Upon receiving the withdrawal statement, the Merchant will promptly provide the Consumer with confirmation of receipt of the withdrawal statement.

The Consumer is obliged to return the goods to the Merchant without delay, and no later than 14 days from the date on which they notified the Merchant of their decision to withdraw from the contract.

The direct costs of returning the goods shall be borne by the Consumer.

The Consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If the contract covers the delivery of multiple items ordered by the Consumer in a single order but delivered separately, the withdrawal period begins on the day the Consumer takes physical possession of the last delivered item.