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Withdraw policy

You have the right to withdraw from the distance contract at any time, before or after receiving the goods. You can familiarize yourself with your legally guaranteed rights HERE. The procedure is defined HERE. You only need to submit the form that you can download HERE

1. If after receiving the product you do not want to keep it, you have the right to withdraw from the contract within 3 days from the date of receiving the package, by sending an inquiry to or to the number +381604068661. In the event of withdrawal from the contract, you are entitled to a refund in accordance with the refund procedure. You can send the model by any courier service that suits you within 3 days from the date when the address for sending the model back to the retailer was sent to you.

2. If upon receipt of the ordered products you find that the size is not appropriate, you have the option to exchange the product for another in the appropriate size within 14 days, by sending an inquiry to or to the number +381604068661

3. If, after receiving the ordered goods, you find that you want to exchange the item for another item, which may be larger, smaller or in the same price category as the previously ordered item, you can exchange it within 14 days by sending a request to or to the number +381604068661

4. You have the right to file complaints, claims or objections in accordance with the Consumer Protection Act for all products that you have purchased through the website The procedure for resolving them is carried out based on the provisions of the aforementioned law, as well as the provisions of the Law on Trade ("Official Gazette of the RS" No. 53/10, 10/2013). in the manner defined for goods purchased via the online store.

5. When you need to make a complaint, claim or objection, you must send us a completed form that you can download HERE

6. In the event that we are unable to replace the item for which we have accepted the complaint with an adequate, other item, the Ellipsa fashion house undertakes to refund your funds.

Elipsa is obliged to return the payments it received for the goods without delay, and no later than within 14 days from the day it received the form on unilateral termination of the contract, with the fact that Elipsa can postpone the refund until it receives the returned goods, or until you provide proof that you have sent the goods to Ellipsa, whichever comes first, except in the case when Ellipsa has offered to collect the goods itself.

By purchasing the product, you give your express consent for the refund to be made to your current account.

7. Items purchased in the online store cannot be returned to our retail stores, but only through the procedure described in the Complaints procedure and Right to withdraw.