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Use conditions

Terms of use and sale


Based on the provisions defined in Art. 13, Art. 27, Art. 28, Art. 29, art. 30, art. 31, art. 34, art. 50, art. 51, art. 52, art. 53, art. 54, art. 56 of the Law on Consumer Protection ("Sl.Glasnik RS" no. 62/2014, 6/2016-doctoral law and 44/2018-doctoral law) ZTKR Clothing Elipsa Kraljevo, our respected customers who buy goods via the internet site 




1. The sale of goods via the website is carried out as part of the registered activity of ZTKR Konfekcija Elipsa Kraljevo, Radnički bataljon 22 36000 Kraljevo 036 373-765 PIB _101258096

2. The basic characteristics of all our articles with all associated declarations can be found on the website

3. According to the Law on Consumer Protection ("Sl.Glasnik RS" no. 62/2014, 6/2016-dr.zakon I 44/2018-dr.zakon) a purchase through our sales website is considered a sale at a distance.

4. You can download the distance sales contract HERE.

5. All products sold through the website have properties required for regular use of that type of goods in accordance with its purpose, which is defined in the Declaration of each individual product, and in accordance with all relevant laws of the Republic of Serbia.

6. Conformity of the goods to the contract is determined exclusively according to the properties and purpose of the goods as defined by the corresponding declaration of each individual product.

7. The selling price of the goods is indicated with each item in the manner prescribed by the laws of the Republic of Serbia.

8. All products that have special properties or defects, as well as those products that are on special discounts or promotions, will be clearly marked with the indicated price of each individual product as prescribed by the laws of the Republic of Serbia. Periods of promotional and/or promotional discounts will be adequately indicated.

9. Product photos are only illustrative in nature, so they may not always correspond in all details to the actual products. Due to the possibility of individual adjustment of the monitor or display on a mobile device, we cannot guarantee the complete equality of the colors of our products with the colors as users (consumers) see them on the screen of their monitor or mobile device. Please keep in mind that in such cases the complaint is not justified.

10. HERE you can view or download the following documentation that provides you with basic information that protects your rights in online shopping procedures: Merchant information, Form Statement on withdrawal from a contract concluded at a distance or a contract concluded outside the business premises, Right to withdraw - procedure, Right to withdraw - legal regulation, Complaint sheet, Distance sales contract, Terms of use and sale, Privacy Policy. If you want to buy in our online store or just to register, please send a confirmation that you have read them and that you agree with them by clicking on the appropriate fields on our site after you have familiarized yourself with your rights.

11. You can visit our online store and make the desired purchase as a Registered User or as a Guest. You can familiarize yourself with the registration procedure HERE.

12. Elipsa Fashion House processes and uses the personal data you have provided us with special care, and in accordance with the privacy policy, which you can familiarize yourself with HERE

13. When creating an order, by pressing the CONFIRM button, you assume the obligation to purchase and pay for the ordered goods.

14. You can pay for all your purchases on the Elipsa Fashion House online site in one of the following ways:

- Payment by payment cards during the purchase process on the site.

- Cash on delivery payment at the time of delivery, exclusively for purchase and delivery in the territory of the Republic of Serbia.

15. Purchases with special price benefits and special sales incentives (sweepstakes, promotional sales, etc.) are made in accordance with the conditions published on the website

16. Delivery costs are a fixed amount of 550,00 dinars according to the price list of the courier service (D Express).

For those whose purchases it is an amount greater than 8,000 dinars, delivery costs are borne by Elipsa.

17. We deliver purchased goods on the territory of the Republic of Serbia via the D Express courier service.

Delivery is not possible for all territories outside the borders of the Republic of Serbia.

18. You can pay for products purchased through the online store by cash on delivery at the time of delivery or by payment cards for purchase and delivery in the territory of the Republic of Serbia.

19. You have the right to withdraw from the distance contract at any time, before or after receiving the goods. You can familiarize yourself with your legally guaranteed rights HERE. The procedure is defined HERE. you only need to provide us with a downloadable form HERE

20. If after receiving the product you do not want to keep it, you have the right to withdraw from the contract within 3 days, by sending an inquiry to or to the number +381604068661. In the event of withdrawal from the contract, you are entitled to a refund in accordance with the refund procedure. You can send the model by any courier service that suits you within 3 days from the date when the address for sending the model back to the retailer was sent to you. 21. If upon receipt of the ordered products you find that the size is not appropriate, you have the option to exchange the product for another in the appropriate size within 14 days, by sending an inquiry to or to the number +381604068661. You can send the model by any courier service that suits you within 3 days from the date when the address for sending the model back to the retailer was sent to you. 22. If, after receiving the ordered goods, you find that you want to exchange the item for another item, which may be larger, smaller or in the same price category as the previously ordered item, you can exchange it within 14 days by sending a request to or to the number +381604068661. You can send the model by any courier service that suits you within 3 days from the date when the address for sending the model back to the retailer was sent to you.

23. You have the right to file complaints, claims, or objections in accordance with the Law on Consumer Protection for all products that you have purchased through the website The procedure for solving them is carried out based on the provisions of the above-mentioned law, as well as the provisions of the Law on Trade ("Sl.Glasnik RS" No. 53/10, 10/2013). in the manner defined for goods purchased via the online store.

24. When you need to make a complaint, claim, or objection, you must send us a completed form that you can download HERE

25. In the event that we are unable to replace the item for which we have accepted the complaint with an adequate, other item, the Elipsa fashion house undertakes to refund your funds.

Elipsa is obliged to return the payments it received for the goods without delay, and no later than within 14 days from the day it received the form on unilateral termination of the contract, with the fact that Elipsa can postpone the refund until it receives the returned goods, or until you provide proof that you have sent the goods to Elipsa, whichever comes first, except in the case when Elipsa has offered to collect the goods itself.

By purchasing the product, you give your express consent for the refund to be made to your checking account.

26. Items purchased in the online store cannot be returned to our retail stores, but only through the procedure described in the Complaints procedure and the Right to withdraw.

27. You can always contact us in writing at the address: ZTKR Konfekcije Elipsa, Radnički bataljon 22, 36 000 Kraljevo

28. The entire content displayed on the Elipsa Fashion House website is the property of the Elipsa Fashion House.

29. All your orders made during weekends and holidays, will be processed on the first following working day.

30. In the event that one of the defined cases of force majeure occurs, we postpone all our previously undertaken obligations for a certain period of time. All Contracts taken up to that moment or at the moment of occurrence of "Force Majeure" will be partially or fully terminated by one of the participants (Your or Ellipse). Force majeure means a state of war, unrest, civil war, revolution, emergency or special state of functioning of the state, strike or general strike of key infrastructure institutions, suspension of the supply of electricity-telephone-internet services, natural disasters, and the like. In the case of such special living and working conditions, Elipsa will do everything in its power to resolve all current orders and situations in the fastest possible way.

For any additional questions or possible clarifications of any of the above-defined operating rules of our website or your rights as a customer, you can contact us in one of the following ways: by writing to us by email at, by letter to address ZTKR Konfekcija Elipsa, Radnički bataljon 22, 36 000 Kraljevo or simply call us by phone at the number+381604068661 in the period from 08:00 - 16:00 every working day.


Basic information about the company:

Company (full name): ZTKR Konfekcija Elipsa

Tax identification number (TIN): TIN _101258096

Activity and activity code: 1392 - Manufacture of finished textile products except clothing

Company headquarters (street and number, place): Radnički bataljon 22, 36 000 Kraljevo

Telephone number of the directorate: +381 36 37 30 08

The phone number of the online store is +381 60 40 68 661

E-mail management:

E-mail online store:

By accessing the website or using it, you agree to act in accordance with the provisions stated here, which may be updated from time to time and posted in such form on the website

The user is free to view any part of the website for his personal and private use. Elipsa reserves the right to change the terms of use of the Website stated here without any notice. Accessing the website after such a change will be considered unconditional acceptance of the new conditions.

If you do not wish to be bound by these provisions, please do not use the site.


On behalf of the Ellipsa Fashion House, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly kept and is only available to employees who need this data to perform their work. All employees of the Elipsa fashion house (and business partners) are responsible for respecting the principles of privacy protection. PROTECTION OF CONFIDENTIAL TRANSACTION DATA When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology. Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.