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Product return and exchange

Exchange or refund

It is possible to exchange for any other model or size within 14 days of receiving the model.

A refund is also possible within 3 days of receiving the model.

Return and replacement of the model and refund is done by sending the model to the address of the store from which we send the model.

When the model arrives at the store, we immediately refund the money for the returned model to the giro account number.

Before any exchange or refund, it is necessary to contact us by email: info@elipsa.rs or +381604068661

🔴EXCHANGE AND RETURN COSTS ARE BEARED BY THE BUYER.

🟡IMPORTANT: We accept exchanges and refunds only with a fiscal invoice.




📌Replacement procedure

If the model or size does not suit you, we check the condition of the model or size for which you want to exchange it.

When we confirm the condition of the desired model or size, we send you the address to send the model for replacement.

You can send the model you received by a courier service that suits you.

When the replacement model arrives at the store and we have inspected it, we send the desired replacement model.

The cost of postage for the exchange is paid by the buyer in both directions.




📌Refund procedure

If the model or size does not suit you and you want a refund, you can send the model by a courier service that suits you to the address of the store that we send to you after you notify that you want to make a refund.

When the replacement model arrives at the store and we have inspected it, we will issue a refund within 24-48 hours to your giro account number.

Refunds are made exclusively through the giro account number.

If you send a package with a redemption, we will not receive such a package.

Return shipping costs are paid by the buyer.


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