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You have the right to file complaints, claims, or objections in accordance with the Law on Consumer Protection for all products that you have purchased through the website The procedure for solving them is carried out based on the provisions of the above-mentioned law, as well as the provisions of the Law on Trade ("Sl.Glasnik RS" No. 53/10, 10/2013). in the manner defined for goods purchased via the online store.

When you need to make a complaint, claim, or objection, you must send us a completed form that you can download HERE

In the event that we are unable to replace the item for which we have accepted the complaint with an adequate, other item, the Elipsa fashion house undertakes to refund your funds.

Elipsa is obliged to return the payments it received for the goods without delay, and no later than within 14 days from the day it received the form on unilateral termination of the contract, with the fact that Elipsa can postpone the refund until it receives the returned goods, or until you provide proof that you have sent the goods to Elipsa, whichever comes first, except in the case when Elipsa has offered to collect the goods itself.

By purchasing the product, you give your express consent for the refund to be made to your checking account.

Items purchased in the online store cannot be returned to our retail stores, but only through the procedure described in the Complaints procedure and the Right to withdraw.



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