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Delivery

SHIPPING COSTS

Delivery costs are a fixed 550.00 dinars according to the price list of the courier service (D Express or AKS Express). You can also see this in the detailed view of your purchase order that you will receive at your e-mail address, in which these costs are calculated. By ordering by e-mail, you give your express consent to pay the shipping costs. For purchases over 8,000 dinars, delivery costs are borne by Elipsa.

 

SHIPMENT DELIVERY TIME

From the moment of recording your payment, that is, from the day of receipt of the purchase order by e-mail, it takes at least 2 and at most 5 working days for your shipment to be delivered. This time includes the preparation of your shipment + the number of days it takes the courier service to deliver the product.

Goods are delivered exclusively on the territory of the Republic of Serbia, except for the territory of AP Kosovo and Metohija.

 

RECEIVING THE SHIPMENT

Your shipment will be delivered to you by courier to the address you specified for delivery, between 8 a.m. and 4 p.m. For this reason, please ensure that during that period there is a person at the address who can collect the shipment. When picking up the shipment, you need to visually inspect the package to make sure there is no visible damage.

If the transport box is significantly damaged and you suspect that the product may be damaged, you should refuse to accept the shipment and notify us immediately.

If the shipment is apparently undamaged, you can freely pick up the shipment and sign the delivery note to the courier and pay for the goods if you chose cash on delivery as the payment method.

It is the duty of the courier to try to deliver each shipment twice. The usual practice is for the courier to call you on the phone you left when creating the order and arrange a new delivery date, if he does not find you at the address you specified for delivery. If even then the delivery cannot be made, the shipment is returned to us. Upon receipt of the shipment, it is our obligation to contact you in order to establish the reason for non-delivery and to arrange resending.


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