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Policy and Privacy

Privacy Policy

 

Elipsa Fashion House greatly  appreciates the trust you've placed in us. As your reliable partner over the past  30 years we guarantee you that we will keep the privacy of the data you have provided us.


We imply that by using our web application you have previously read and agreed to the general terms of use and sale.


On our website, all our users can regularly monitor any changes to general terms of use and sale and the follow-up method and purpose of processing collected personal data. Our site may contain links to other sites. They are set up as convenience of users and Elipsa fashion house
does not control, nor is it responsible for their exposed content and privacy policy, and renounces any liability if such sites have inappropriate content, contain viruses or other harmful materials, insult or infringe copyright. Elipsa  Fashion House is not responsible for the content of information published by users through personal comments left in the "blog" or "news" section. We reserve the right to remove any messages containing material that we consider indecent, inappropriate or otherwise unacceptable. We do not hold ourselves responsible nor are we obliged to monitor the user's comments and therefore renounce responsibility for the content of any press release, whether or not it stems from the copyright, libel, privacy or other laws.


Right to information

If you have any questions concerning your privacy policy or how your private data is handled, you can contact us via e-mail address: elipsaonline@elipsa.rs

At any time you can ask us to learn about your personal data that we process, you can request their restriction, deletion, correction or transfer of data. Elipsa  Fashion House reserves the right that without prior notice at any time, it can change the data displayed on any site page, and that it can make changes and supplements to all terms of use. All changes to the terms of our business will include general business conditions and personal data processing on our website. Our registered users will have additional privileges as we will notify them by sending a corresponding notice to the submitted e-mail addresses. However, regardless of these benefits of registered users, we ask all users to regularly read the current general business conditions of the Elipsa Fashion House and the purpose and manner of processing the collected personal data in the part of the website for this purpose. Each user, whether registered or not, can, if they wish to be informed about our privacy policy as well as other business conditions and by direct email elipsaonline@elipsa.rs  or by calling the phone number +381 60 40 68 661  from 08:00 - 16:00h every working day.


Data Privacy Protection

Elipsa handles personal data in accordance with the applicable Law on Personal Data Protection, which you can find out more about below, as well as on the link - Privacy Policy, which can be found on the website www.elipsa.rs.

Access to the site www.elipsa.rs and its search is free. Elipsa does not require you to leave your personal data, unless you request the provision of certain services offered on the site www.elipsa.rs.

Consent to leave personal data of persons under the age of 18 is given by their parents or guardians.

When using the site www.elipsa.rs, you agree with the stated items on the use of personal data. Elipsa collects your personal data for the purpose of providing services offered on the site www.elipsa.rs, such as: shopping through the site www.elipsa.rs, tracking orders, e-marketing (sending newsletters), etc.

Elipsa undertakes to process your personal data conscientiously, fairly in each specific case, with the application of appropriate protection measures in order to prevent unauthorized disclosure and misuse of your personal data, and in all respects in accordance with the Law on Personal Data Protection.

Your personal data will be processed until your consent is revoked, after which all your data will be permanently destroyed / deleted.

Depending on the purpose of collecting and processing personal information, Elipsa may ask you to leave the following information: name, surname, username, e-mail address, home address, city, postal code, country and telephone.

In the above cases, Elipsa collects and processes your personal data solely on the basis of your consent.

You express your consent to the collection and processing of your personal data by filling in the specially provided forms for services offered on the website www.elipsa.rs and you can revoke it at any time in the manner described in more detail in the next section.

You have the right to revoke your consent to the processing of your personal data at any time. You may revoke your consent to the collection and processing of your personal data at any time in one of the following ways:

by sending an e-mail to the address: elipsa.office@elipsa.rs

by sending a letter to the address: ZTKR Konfekcija Elipsa, Radnički bataljon 22, 36 000 Kraljevo

If you revoke your consent to the processing of personal data, Ellipse is obliged to permanently destroy all your data without delay, and no later than within 15 days of receiving the revocation.

The privacy policy applies only to the use of the site: www.elipsa.rs, and is valid only for the territory of the Republic of Serbia, and does not apply to sites that can be accessed through the mentioned sites and does not apply to the territories of other countries.

For the needs of efficient and safe business, Elipsa fashion house collects the following personal data: name and surname, address and place of residence, e-mail address, contact telephone number, password in encrypted form and other data that the user enters in the forms on our website www.elipsa .rs

The user is responsible for the accuracy of the entered data. We need the above information in order to be able to deliver the products you ordered in our online store, as well as to inform you about the current status of the purchase order.

We also use the data to provide support in case you need it, in the procedures of organizing prize games, as well as in order to improve the quality of service and range that we offer to our loyal customers.

Please inform us about the change of any personal data that is recorded during registration.

In the event of a change of which we have not been notified, we are not able to be held liable for any defects in terms of the efficiency of the realization of your purchase order, ie the delivery of our products.

The information you provide to us during your visit and / or registration in our online store is stored and processed in accordance with the internal rules of business and security of Elipsa Fashion House, with strict control over its availability only to those employees who need it to perform business efficiently.

Employees of the Elipsa Fashion House are obliged to respect the confidentiality of your data.

The Elipsa fashion house will not submit the data you have entrusted to us to unauthorized third parties and will treat them in accordance with the applicable Personal Data Protection Act.

We may submit personal data to third parties only ex officio, to authorized institutions, and in accordance with the applicable legislation of the Republic of Serbia.

 

Log on to e-news

You can sign up to our e-newsletter which, pending the recall, informs you of: updates on offer in our online store and retail stores, ongoing marketing activities, discounts for loyalty program, prize games, special events organized by Elipsa Fashion House, as well as all other current events related to  Elipsa Fashion House. After filling out the form, the user receives a confirmation message to the specified electronic address. The user by confirming the appropriate form until the recall remains logged on to the e-newsletter of the Elipsa Fashion House (so-called opt-in approval). Any time a user may request in writing or by clicking the Check out button in e-news or via mobile device in the form of a text message, the personal data operator permanently or temporarily stops using its personal data for direct marketing, which will be done within 15 days from the date of receipt of the request.

 

User Registration

You can use our online store as a "Registered User" or as a Guest.

Registered users submit the requested data in the registration process. Each registered user receives their own user name and password, which is secret and known exclusively to the user. It is necessary for the user to guarantee that their user name and password will be managed only by the person or person authorized by him. Each user is personally responsible for the content he writes on our website. The final buyer in our online store is only the registered user, i.e. an unregistered user (guest) who buys goods for his own purposes or non-profit activities. In our online store the buyer is exclusively a natural person. In case the user registers, Elipsa Fashion House will use the customer data until the recall to process the user's order, prepare other relevant quotes, and for marketing analyses that will help improve our sales offer. Data can also be used for repeated marketing. The Company Fashion House  Elipsa  stores data until revocation or check-out in accordance with the legal regulations of the Republic of Serbia. The user can either time in writing toe either send to the elipsaonline@elipsa.rs or by clicking Delete the account. If the user wants to delete the user account, the e-mail notification must contain the following data: the title of the message should be Revoke the user account ; in the content of the message please specify the user's first and last name, address and e-mail address to which the user registered; the message must be sent from the e-mail address from which the user registered as a registered member.

 

Purchase as GUEST

In case the user wants to search the site or make purchases of one of the available products without registration, as a GUEST, Elipsa fashion house will use the enrolled data to process the order order.

 

Contact Forms

The user of our website may ask Elipsa specific questions through contact forms that are available on our site in multiple places or alternatively via e-mail addresses. The data that the user submits when you ask the preferences you want will be used to resolve user's questions.


The e-mail addresses listed on the website are not personal, but business e-mail addresses for 
the Elipsa.  I mean, the same ones are not related to one specific physical person, but the data provided this way can be processed by different persons, all in order to quickly and efficiently resolve the user's question. By sending an e-mail message through a web form or to the addresses listed on that web site, the user agrees to the general terms of use of our online store located at the www.elipsa.rs


Social media connectivity

By clicking on the icon of one of the social networks (Facebook, Instagram, Youtube,  etc.) located on the  Elipsa Fashion House website, the user can simply access our profile on the desired social networks. In addition to our profiles, the user can access other social media posts of various content associated with the Elipsa Fashion House. By clicking on one of the icons offered, the social network will provide the user with effective and quickly relevant information, all in accordance with the user's web activities and selected preferences.


Payment security

Elipsa Fashion House  uses  SSL technology to transfer all personal data of our users, which takes care to coding all information sent by order. If you select payment with a payment card, payment card data entered by the user in encoded form is transferred from the user's computer directly to the bank's authorization server.


When entering payment card data, confidential information is transmitted through a public network in a protected (cryptographic) form using the SSL protocol and PKI system, as currently state-of-the-art cryptographic technology.


Data security when purchase, guarantees payment card processor, so that the full billing process is done on the bank's websites.


Data verification is conducted directly between the buyer and banca Intesa ad Beograd. Payment card data is not at any point during the transaction available to our system.


Payment of all orders in the Republic of Serbia is made in dinars (RSD). If the user chooses to pay with payment cards from foreign Issuers Banks, the amount of the transaction in dinars will be converted to the settlement currency of the Bank (EUR) according to the exchange rate of the National Bank of Serbia. When borrowing your payment card, the already converted amount will be converted to your local currency, according to the exchange rate applied by payment card operators. The price specified on the website in dinars is fixed, however due to the above mentioned conversions it is possible to deviation from the same when you translate it into local currencies of bank card issuers or when you compare the Eur price on our site with the price in euros applied in the billing process, i.e.
when you compare the eur price on our site with the price in euros applied in the billing process. euro conversions into dinars.


Personal Data Operator

The operator of all personal data is ZTKR Confectionery Elipsa, Radnicki battalion 22, 36 000 Kraljevo.

Any questions about privacy and processing of personal data can be asked address: elipsaonline@elipsa.rs or call us by phone at +381 60 40 68 661  from 08:00 -16:00h every working day.

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